In order for issues to be responded to promptly please include as much detail as possible.
If there is not enough detail we will contact you to discuss the repair before sending an appropriate contractor.
Unless you specify otherwise, a contractor will attend the property with our management keys. If you are not home they will enter the property to diagnose the repair.
We always need to seek permission from the landlord before a repair is carried out and we try to get this as quickly as possible. We’ll keep you updated on the status of your request