How do I manage damp, mould, and condensation?

Understanding condensation

Condensation happens when moist air hits a cold surface like windows, walls or mirrors. It is common in colder months and often appears as water droplets or small patches of mould.

Where condensation appears most often

• Windows on cold mornings
• Bathrooms after showers
• Kitchens after cooking
• Cold external walls and ceilings
• Behind furniture placed against walls
• Mirrors and glass surfaces

Why condensation happens

Everyday activities add moisture to the air. Even breathing contributes. When warm, moist air cools, it releases water droplets that settle on cold surfaces.

Condensation vs damp (important difference)

Condensation is caused by moisture in the air and lifestyle factors. Damp is usually caused by a physical issue in the building.

Penetrating damp

Water entering through walls, roofs, leaks or plumbing issues.

Rising damp

Moisture rising from the ground into walls, usually at ground level or in basements.

What to do if you find mould

Clean affected areas using a mould treatment spray or diluted bleach solution. Follow safety instructions carefully. Report any recurring or widespread mould so it can be inspected.

How we handle damp and mould reports

We may arrange an inspection to identify causes. In some cases, cleaning support or a dehumidifier may be provided while further investigations or repairs take place.

How to reduce condensation in your home

• Heating and ventilation
• Keep the property heated consistently and avoid letting it get too cold
• Use extractor fans in kitchens and bathrooms
• Open windows for 5–10 minutes daily for fresh air
• Keep internal doors open when possible
• Leave window vents open where fitted
• Daily habits
• Wipe down surfaces after cooking or showering
• Dry clothes in ventilated rooms with windows open
• Never dry clothes on radiators
• Leave space between furniture and external walls
• Open blinds and curtains during the day

Using a dehumidifier

Dehumidifiers help remove moisture from the air and reduce condensation.

How to use it:

• Set humidity to around 40%
• Place it with space around all sides
• Close doors and windows in the affected room
• Empty the water tank daily
• Clean filters regularly
• When to use

They can run for long periods and are energy efficient, making them suitable for daily use if needed.

Alternative moisture control options

• Hanging wardrobe moisture absorbers
• Window sill moisture traps

Further support and advice

If you need extra help or guidance, support services and financial assistance may be available depending on your situation.

If you are in one of our residential properties and are struggling with energy costs, you can find advice and support at https://www.ofgem.gov.uk/information-consumers/energy-advice-households/get-help-with-your-energy-bills

There is a Priority Services Register to provide extra help to those in vulnerable situations: https://www.ofgem.gov.uk/information-consumers/energy-advice-households/join-your-suppliers-priority-services-register

Information about Cost of Living Payments can be found at: https://www.gov.uk/guidance/cost-of-living-payment

Grants of between £5,000 and £25,000 are available to eligible low-income private tenants as part of the Warmer Homes programme: https://www.warmerhomes.org.uk/eligibility

If you have any questions at all or are unsure of the action required, please do not hesitate to contact a member of the team, and we will be more than happy to help you.