Gas & Carbon Monoxide Safety

What to do if you suspect a gas leak in the property

If you think you can smell gas or think there is a gas leak the first thing to make sure that you do is stay safe, so please:

• Do not smoke
• Do not light matches or cigarette lighters
• Do not turn light switches or anything electrical on or off
• Put out any naked flames such as candles
• Open all the doors and windows
• Turn the gas meter off at the supply. The gas meter is usually found at the front of the property or under the stairs. The gas meter will have a lever that can be turned to an off position

• Before you call anyone else call the National Gas Service Emergency Line on 0800 111 999

• If the office is open call 01522 802020 and inform a member of staff. If the office is closed, after you have called the National Gas Service, please report the issue via your WhatsApp group or email [email protected] and we will arrange any follow up works as required the next working day
• The Landlord will always arrange to have a plumber with you the next working day if the National Gas Service turn off the gas supply
• A plumber will only be able to attend Monday – Friday 9am – 5pm.

What to do if you Carbon Monoxide detector alarms

Firstly, please note not all properties are fitted with a carbon monoxide detector as it is only a legal requirement where a room is used as living accommodation which contains an appliance which burns, or is capable of burning, solid fuels. This would include any appliance that operates with log or coal, even if they are not normally in use, but does not include gas and oil burners.

If you have a carbon monoxide detector in the property it will always be placed 1 – 3 metres away from the solid burning fuel source.

If your carbon monoxide detector sounds you should take the following action:

• Get fresh air immediately. Open the doors and windows
• Turn off the fuel appliance

• Call the National Gas Service Emergency Line on 0800 111 999

• If the office is open call 01522 802020 and inform a member of staff
• If the office is closed call the Cloud Emergency Out of Hours 07599 642944
• The Landlord will always arrange to have a plumber with you the next working day if the National Gas Service turn off the gas supply
• A plumber will only be able to attend Monday – Friday 9am – 5pm
• Immediately visit your doctor or hospital to check for carbon monoxide poisoning.