Out of Hours Support
The office opening hours are 9am to 5pm Monday to Friday. The office is closed on weekends and bank holidays.
If you have an emergency out of office hours, you can contact an emergency contractor below. If you cause any damage beyond fair wear and tear either maliciously or by accident you will be responsible of the cost to the contractor to attend and remedy the situation.
*If your contract is with Bond Housing Group please call 01522 246145
*If you live at Brayford Court please call Dan 07845 976827
Lock Emergency
If you have locked yourself out or if a lock has failed, call 07599 642944
Please be advised there will be a minimum charge of £40.00 payable to the contractor if you have locked yourself out and need to be let back in; if you can wait until the next working day you can borrow a spare key from the office for free.
Leak Emergency
If you have a serious leak that cannot be contained, please call 07599 642944. If there is a small leak which can be easily contained and does not require emergency attention, please report via the property portal.
Fire Alarm Fault & Electrical Emergency
In case of a fire alarm fault or electrical emergency 07591 095588. Please do not contact the contractor by text as they will not receive your message. If you call and there is no answer, leave a voicemail message and they will get back to you as soon as possible.
Window, Door or Glazing Damage Emergency
If damage has been caused to windows or doors which require temporarily boarding to secure the property call 07823 341559
Heating Emergency
If you have no heating please report the issue through your property portal and a plumber will attend as soon as possible during working hours. If the problem has started on a Friday evening or Saturday and you require temporary portable heaters until the office re opens on Monday please call 07599 642944.
Gas Emergency
If you can smell gas at the property, the first thing you must do and before you call anyone else please call the Gas Emergency line on 0800 111 999. After you have called National Gas Service, please report the issue via email or portal and we will arrange any follow up works as required when the office is open.
Fire Emergency
In the event of fire, leave the building immediately using the nearest exit route. Do this in a calm and orderly manner closing any doors behind you, making your way to a safe space outside and away from the building.
Call 999 and ask for Fire and Rescue and give location/details to the call operator.
Do not stop or return to collect personal belongings. Do not re-enter the building. Only return to the building when told it is safe to do so by the Fire & Rescue, Fire Officer in Charge.
Emergency contact details:
Cloud Lettings Ltd (Monday – Friday 9am – 5pm): 01522 802020
Out of Hours contact number: 07599 642944
Non-Emergency Maintenance
The contractors will attend to complete emergency repairs only, further remedial works may be required in working hours following the call out.
Please ensure all non-emergency maintenance is reported through your property portal, or you can call the office during opening hours.
Meter Top Up
If your meter has ran out of credit and needs topping up, please either top up the card at the nearest pay point shop (see link below) and the cost will be reimbursed to you and email a copy of the receipt to info@cloudlettings.co.uk or please call 07599 642944
