Out of Hours Support

The office opening hours are 9am to 5pm Monday to Friday. The office is closed on weekends and bank holidays.

If you have an emergency out of office hours, you can contact an emergency contractor below. If you cause any damage beyond fair wear and tear either maliciously or by accident you will be responsible of the cost to the contractor to attend and remedy the situation.

*If your contract is with Bond Housing Group please call 01522 246145

Lock Emergency

If you have locked yourself out or if a lock has failed, call 07599 642944

Please be advised there will be a minimum charge of £40.00 payable to the contractor if you have locked yourself out and need to be let back in; if you can wait until the next working day you can borrow a spare key from the office for free. 

Fire Alarm Fault & Electrical Emergency

In case of a fire alarm fault or electrical emergency or a serious leak call 07591 095588. If there is a small leak which can be easily contained and does not require emergency attention, please report via the property portal.  Please do not contact the contractor by text as they will not receive your message. If you call and there is no answer, leave a voicemail message and they will get back to you as soon as possible.

Damage Emergency

If damage has been caused to windows or doors which require temporarily boarding to secure the property call 07823 341559

Heating Emergency

If you have no heating please report the issue through your property portal and a plumber will attend as soon as possible during working hours. If the problem has started on a Friday evening or Saturday and you require temporary portable heaters until the office re opens on Monday please call 07599 642944

Gas Emergency

If you can smell gas at the property, the first thing you must do and before you call anyone else please call the Gas Emergency line on 0800 111 999. After you have called National Gas Service, please report the issue via email or portal and we will arrange any follow up works as required when the office is open.

Non-Emergency Maintenance

The contractors will attend to complete emergency repairs only, further remedial works may be required in working hours following the call out.

Please ensure all non-emergency maintenance is reported through your property portal, or you can call the office during opening hours.