All the information you need to return your property back to us.
We know there are lots of things to organise and think about when moving out of your property, including getting your deposit back. In order to do so, it is important to leave the property in the same condition it was when you moved in. All tenants are jointly responsible for ensuring the property is returned in a good clean condition and all waste is removed; please bear this in mind if you intend to return your keys separately as you may need to arrange a date for you all to return and confirm you are happy with how the property is returned. If you need a copy of your original inventory please email us and we will get this to you straight away.
If only one or two tenants are leaving and the remainder are renewing for another year, we will still attend to inspect the relevant bedroom(s) as well as checking the condition of the communal areas to make sure it is in good order for the new tenants who will be moving in.
Please follow our checkout checklist which will guide you in how to return the property back to us.
If you have logged into any accounts on your smart TV such as Netflix or Prime please remember it is your responsibility to sign out before you leave.
When you leave the property please make sure it is secure; lock all doors and ensure all windows are closed. Return your keys to our office in an envelope with your name clearly marked. If the office is closed you can post your keys through the letter box which is located on the side of our office building. If you are returning the keys by post, please ensure they are sent by recorded delivery.The final inspection of the property cannot be conducted until all the keys have been returned.
Any keys returned before the end of the tenancy will be held at the office for security purposes and will not relinquish you from the tenancy agreement.
Once all of the keys for the property have been returned and we can confirm the property is empty, we will complete the check out inspection.
Your rental payments are due until the end of your tenancy. As per your tenancy agreement, we cannot process the return of your deposit whilst there are any rental arrears so please make sure we receive your final rental payment on time.
It is important we have your bank details to return your deposit back to you. Click here to send us your account information.
When the checkout inspection is complete and we have your bank account details for the refund, your deposit will be with you within 10 working days of property being empty.
Finally please be sure to follow and use our carefully prepared checklist to ensure you have done everything you need to do to get your deposit back.
If there is anything you are unsure of, please do not hesitate to contact us to discuss.
We hope you have had an enjoyable stay in your property and wish you the best for the future.