Advice for Parents

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Advice for parents on how we support students and what their responsibilities are.

Son or daughter starting University? We’re here to help them find a great place to live.

We know that moving away from home is an exciting, if slightly daunting time for first-time students. But we also know that as their parent you need to know that they are in safe hands, in a good-quality accommodation and have access to expert support if it were needed. 

Here are some answers to frequently asked questions, but we're always here if there's anything else you'd like to know. 


How does Cloud support students moving away for the first time?

Waving your grown-up children off to uni can be an emotional time. But we’re here to make sure that they’re fully supported in all their accommodation needs. Our experience and good relationships with the Students’ Union and Student Services from both universities mean that we can help to smooth out any difficulties quickly and easily. We operate a 24/7 emergency line, so there’s always someone on hand in a crisis.

What are my responsibilities?

If you’re their guarantor, you will only be responsible for your own dependant, not anyone else living in the property. All deposits are held with the government-approved Tenancy Deposit Scheme (TDS). While the buildings are insured by landlords, students do need to make sure they have appropriate contents insurance – it’s sometimes worth checking your home insurance policy to see if this covers dependants studying away from home.

How do I know my children are in safe hands?

We only work with reputable landlords offering good-quality properties, and all student properties are accredited by the University of Lincoln and Bishop Grosseteste University. The properties are furnished with utility bills included - gas, water, electricity, TV license and broadband. Utilities are subject to a fair usage policy as detailed in the Tenancy Agreement. Or view your allowance here.

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